Customer Service

Under the corporate ownership of Konecranes, we are the original equipment manufacturer (OEM) for over 30 crane brands. We are a world-leading supplier of crane parts, and we also supply crane and hoist parts for all other makes and models.

Our knowledge and experience in the crane industry is unmatched. Many of our employees established their background and experience with crane industry leaders like Shepard Niles and P&H, who's crane business' began in 1878 and 1884, respectively.

We can be your one source for all makes and models of crane and hoist parts. If we don't have the part in stock, our engineering and fabrication capabilities can quickly design and manufacture custom solutions, meeting your timetable crane industry and safety requirements - regardless of manufacturer. We also have access to countless original equipment manufacturers' drawings, allowing us to fabricate parts for cranes and hoists no longer manufactured.

Crane Parts Experts

The only thing more stressful than a crane parts emergency is an after-hours crane parts emergency.

When you order your parts through us, there's no longer any reason to stress.

Instant Access 24/7/365

• 800.727.8774 is open all day, any day.
• 24-hour access to a customer service representative, who will consult with you on your parts emergency.
• Our experts are on-call 24/7/365 with full capabilities to research requests and analyze any situation.
• No matter what time of day or night - regardless of the crane make and model - our staff is able to take and process orders immediately.  This helps push your request through our system without waiting until the next morning.

Our comprehensive parts warehouse is also available after hours to process and ship emergency parts orders, sometimes even that very evening.

Access the Ultimate Crane Parts Depot!

One number, 800.727.8774 gets you instant access to the crane industry's most complete parts depot. Our extensive parts depot is ready to supply virtually any part - for any crane - at any time.

Crane Part Research and Response

Experienced parts application engineers have online access to over 125 years of detailed engineering files and drawings.

• Almost 90% of parts requiring research can be responded to within 48 hours - faster for breakdown situations.
• We provide the optimal parts solution for your crane or hoist
  
• Kits or assemblies are often suggested, making for a faster and safer installation, often at a lower total cost.
• Should a part be superceded, or if the crane is modified by our company, your crane records are updated. This ensures long-term integrity and viability of your equipment.
  

Accessing these records going forward, can lead to quick diagnosis and improved crane productivity.

Internet Access to Parts Manuals

Manuals are available on-line 24/7/365 days a year! Access your crane information via the web from your office or off-hours during breakdowns.

• No Lost CD's
• No Lost Manuals
• No Torn/Missing Pages
• Keyword Searches

Need A Part Now? - Try our Expedited Services!

Do you need that part faster than fast? We offer two levels of expedited parts delivery for your cranes. Whether you're dealing with a catastrophic failure or simply a tight schedule, Our VIP and MVP expedited add-on services can help get you back up and running quickly. Use these services for ALL brands of cranes and hoists.

Spare Parts Program

While running lean or trimming parts inventories may appear to be a good short-term decision during these rough economic times, such a move can lead to much higher costs down the line.

We are crane experts, and we can help you plan your parts inventory to control costs; We offer a spare parts program for new and existing cranes that is designed to keep essential parts close at hand. When purchased in any of three recommended assortments, spares for new cranes offer cost savings over buying parts on an as needed basis.

We can design a custom spare parts program to meet the needs of your equipment and budget.

The spares proposal is structured so that you will receive your best value by purchasing these parts in the assortment that best fits your business needs:

• Start-Up Spares
• One Year Spares
• Capital Spares

These listings have been carefully crafted by a parts product engineer to include parts that will likely need to be replaced within the designated time frames, as well as those that are of a critical nature to maintain consistent operation of your crane.

VIP Expedited Service

• Manufactured or purchased parts
  
• Reduces normal lead-time by 50%
  
• Fee is list price plus 25%
  
• Certain minimum charges may apply. Ask for details

MVP Expedited Service

• Manufactured parts only
• Reduces normal lead-time by 75%
• Fee is list price plus 50%
• Certain minimum charges may apply. Ask for details

Interested in finding out about additional value-add services that we offer:

Reverse Engineering
Rebuilds
Modernizations
Prescription Parts

Click here for a web quote.
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Morris Material Handling is the original equipment manufacturer of P&H cranes, hoists and replacement parts and is a wholly owned subsidiary of Konecranes Inc. Worldwide, the P&H brand has long been recognized as the symbol of quality, innovation and reliability in the most demanding material handling applications and environments.

P&H is a registered trademark of Harnischfeger Technologies Inc. and is used by Morris Material Handling, Inc. under license. Morris Material Handling, Inc. is not affiliated with Harnischfeger Technologies Inc. or P&H Mining Equipment Inc.